tk 1971's Privacy Policy

1 What Information We Collect

We collect the following types of information when you register and use the services at tk 1971:

1.1 Identity Information

• Full name and date of birth — for age verification (21+) and account creation.
• Mobile number — for OTP verification and communication.
• Email address — for account security messages and transaction confirmations.
• Username — for identification on the platform.

1.2 Financial Information

• Mobile financial service (bKash, Nagad, Rocket, Upay) account numbers — for processing deposits and withdrawals.
• Transaction history and amounts — for maintaining financial records.

1.3 Technical Information

• IP address and device type.
• Browser information and operating system.
• Cookies and session data.
• Your browsing patterns on the platform and game play history.

2 Purpose of Data Collection

We use your information for the following specific purposes:

• Account Management: Completing the registration process, confirming login and maintaining account security.
• Financial Transactions: Processing deposits and withdrawals correctly and preventing fraud.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Age Verification: Ensuring the platform is used only by those aged 21 or above.
• Platform Improvement: Analysing gaming patterns to improve the user experience.
• Security: Detecting and preventing unauthorised access, fraud and suspicious activity.
• Promotional Communication: Sending information about bonuses and offers, subject to your consent.

3 Sharing Information with Third Parties

tk 1971 does not sell or rent your personal information for commercial purposes. However, in the interest of running our services, we may share information with third parties in certain specific situations:

• Payment Processors: Necessary information is shared to confirm transactions through bKash, Nagad, Rocket and Upay.
• Technology Partners: Technical service providers for our platform have limited access to information for the purpose of running the service.
• Legal Obligations: Required information may be provided if there is a lawful directive from a competent authority.
• Fraud Prevention: Relevant information may be shared to assist in the investigation of serious fraud or financial crimes.

When sharing information with third parties, we ensure that those parties also follow appropriate data protection standards.

4 Data Security Measures

To protect your information, tk 1971 has adopted industry-standard technical and administrative measures:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is encrypted.
• Two-factor verification (OTP) — at the time of login and financial transactions.
• Regular security audits and vulnerability assessments.
• Firewall and intrusion detection systems.

4.2 Administrative Security

• Only authorised staff can access user information.
• Staff receive regular data protection training.
• Data access logs are recorded and monitored.

However, data transfer over the internet is not entirely risk-free — we make every effort to provide maximum protection, but no platform can guarantee absolute security.

5 Cookies and Tracking Technology

tk 1971 uses cookies to improve the user experience on the platform and to identify technical issues.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and the core functionality of the platform.
• Analytics Cookies: For understanding which pages are used most and how users navigate.
• Preference Cookies: For saving language and display preferences.

Most browsers have the option to disable cookies. However, doing so may limit some features of the platform.

6 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, we may retain certain information for the following reasons:

• Financial transaction records — for legal and accounting purposes.
• To prevent fraud and duplicate accounts.
• Until any ongoing dispute or investigation is resolved.

Once no longer needed, we securely delete your information or anonymise it.

7 User Rights

As a registered user of tk 1971, you have certain important rights regarding your own information:

• Right to Access: You can find out what information of yours we hold.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances it is possible to request deletion of your information — however, if there are ongoing transactions or legal obligations, this may be delayed.
• Right to Opt Out of Promotional Communication: If you do not wish to receive marketing messages, inform our support team.
• Right to Raise a Complaint: If you have any objection to how your information is used, contact us directly.

To exercise these rights, you can contact our customer support team via 24/7 live chat.

8 Minor Protection

tk 1971 strictly prohibits registration and use by anyone under the age of 21. We verify date of birth and, where necessary, identity documents for age verification. If any user is found to be under 21, their account will be closed immediately.

For more information on responsible gaming, read our Responsible Gaming Guidelines — they include guidance on controlling excessive play and setting limits.

9 External Links and Third-Party Services

tk 1971 uses third-party services on its platform for payment processing and game operation. These services have their own privacy policies, and tk 1971 is not responsible for their data collection and use. It is advisable for you to read the terms of the relevant service before using any payment service.

10 Policy Changes and Updates

tk 1971 reserves the right to amend this privacy policy as needed. For significant changes, we will post a notice on the platform and, where possible, inform you by email. Continued use of the platform after a policy change means you agree to the updated policy.

To learn more about our operations and values, visit our About Us page.

11 Contact and Complaints

If you have any questions, complaints or requests regarding this privacy policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — support available in both Bangla and English.
• Email: [email protected]

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) page — it has detailed answers to common questions about accounts, payments and security.